Helpdesk

How to Create a Ticket? #

Creating a ticket in Paypeople is a simple process. Follow these steps to create a ticket:

  • Click on the “Help” icon located at the top right of the page.
  • Select “Tickets and Support” from the drop-down menu.

 

 

  •   Click on Bug/Issues > Create a New

 

 

  • Select the screen type and module type.
  • Add a query description and an attachment if there is a query screenshot.

 

 

  • Once you have filled out the ticket form, click on the “Submit” button to send your ticket to our support team.

 

 

  • After ticket submission it will be visible in Open tab.

 

 

How to Close a Ticket? #

Closing a ticket in Paypeople is a simple process that can be completed in just a few steps. Here’s how you can do it:

  • Click on the “Help” icon located at the top right of the page.
  • Select “Tickets and Support” from the drop-down menu.

 

 

  • Find the ticket that you want to close in “Open/ InProgress/Re-Open” tab and click on “Click for Conversation”.

 

 

  • Click drop down arrow located besides Action on top right corner.
  • Once you are satisfied that the ticket has been resolved, click on the “Close Ticket” button.
  • You will be prompted to confirm that you want to close the ticket. Click “OK” to confirm.
  • The ticket will be marked as closed and will no longer be visible in your open tickets list and visible in Closed tab.

 

 

View Incoming Tickets #

If you have submitted a ticket to our customer support team, you may want to check on its status or view any updates. Here’s how to view your tickets in Pay people:

  • Click on the “Help” icon located at the top right of the page.
  • Select “Tickets and Support” from the drop-down menu.

 

 

  • Click “Open” tab. You will see a list of all the tickets.
  • Click on “Click for Conversation” to view ticket chat between you and support team.
  • If you have multiple tickets, you can use the search bar to find a specific ticket by entering the ticket number or keywords related to your issue.

 

 

 

View In-Progress Tickets #

If you’re a customer of Paypeople , you may have submitted a support ticket to get help with an issue you’re experiencing. But how do you keep track of the progress of your ticket? Here’s how to view in-progress tickets in Pay people:

  • Click on the “Help” icon located at the top right of the page.
  • Select “Tickets and Support” from the drop-down menu.

 

 

  • Click on “In-Progress” tab. Here you can see a list of tickets that are under progress and team is doing working on it.

 

 

How to Re-Open the Tickets #

If you face any previous issue again you can re-open the closed ticket. Re-open a ticket in Paypeople is a simple process that can be completed in just a few steps. Here’s how you can do it:

  • Click on the “Help” icon located at the top left of the page.
  • Select “Tickets and Support” from the drop-down menu.

 

 

  • Click on “Closed” tab.
  • Choose the ticket that you wish to reopen. Click on “Click for Conversation”

 

 

  • Then, locate the Action button located on the top right-hand side of the screen. Click on the drop down arrow button and click Re-Open button
  • Then the ticket will visible in Re-Open tab.

 

 

Suggestions #

If you want to give any suggestion about Paypeople. You can also let us know.

  • Go to Help > Support and Ticket  > New/ Suggestion/  Feedback

 

 

  • Select the screen type and module type.
  • Add a query description and an attachment if you want.

 

 

  • Once you have filled out the ticket form, click on the “Submit” button to send your ticket to our support team.

 

 

  • After that ticket submission it will be visible in Open tab.

 

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